Terms and Conditions

Returns & Exchanges

I gladly accept returns. Don't hesitate to contact me within 48 hours of delivery via email at kellyjonesi@kellysvinylwallart.com Items must be shipped back within 14 days of delivery. 

The following items can't be returned or exchanged

because of the nature of items listed below.

~Custom and personalized orders

~Items that are washed or worn and/or smell like perfume, smoke, body order, etc...

~Intimate items (for health/hygiene reasons) 

~Items on sale or clearance

Cancellations:

Orders cannot be canceled once we start production.  

GUARANTEES & WARRANTIES:

I guarantee my products will be the best I can offer in quality and workmanship.

Orders cannot be exchanged or refunded unless there was an error made on my part 

(i.e., wrong font/lettering, graphic, vinyl color/type, spelling, etc.) 

Pictures must be sent for me to review and decide at my discretion.

Custom Orders:

Custom or personalized items cannot be refunded because we created the item just for you!

Tax Charges:

Orders placed in the State of Wisconsin will be charged 5.5%

PAYMENT METHODS:

~Pay-Pal

~Cash

~Checks (Checks must clear prior to production)

~Credit Cards (Processed through Square)

Shipping Policies:

Our processing charges are based on the total amount of your purchase unless otherwise stated below. These charges are designed to cover the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or to the recipients you designated.

For your convenience, we use the United States Postal Service (USPS) via

First Class & Priority

•Some remote zip codes can take up to 5-6 business days longer for delivery.

•Additional time is required for personalized (custom) items.

•Other shipping options available upon request.

Kelly's Custom Vinyl Lettering & Art is NOT responsible for lost or damaged items or delays through the USPS